Refund Policy

1. Scope and applicable booking terms

Cruisezz is operated by Menmint LLC. This policy explains cancellations, changes, and refunds relating to reservations arranged through Cruisezz or an independent cruise line or booking provider. It should be read alongside our Terms & Conditions and the terms applicable to your specific reservation.

The cruise line, fare type, booking provider, payment arrangements, and applicable law determine your cancellation and refund rights. Cruisezz does not provide a universal free-cancellation period or guarantee that every fare or deposit is refundable. Nothing in this policy limits mandatory consumer rights.

2. Booking requests and confirmation

A search result, selected itinerary, quote, or booking request is not necessarily a confirmed reservation. Confirmation is issued only after the applicable booking process is completed by Cruisezz or the relevant provider. Displayed prices and availability may change before confirmation.

Review the final price, included services, exclusions, payment status, supplier identity, and booking reference. A refund can relate only to an amount actually collected; submitting an inquiry alone does not establish that payment was made.

3. Deposits, deadlines, and cancellation penalties

Cancellation rules vary by supplier and fare. Cruise lines may impose non-refundable deposits, administrative charges, or penalties that increase as departure approaches. Promotional fares and discounted cabins may have different restrictions from standard fares.

• Before paying, review deposit refundability, final-payment deadlines, cancellation dates, charges, and any restrictions attached to an offer.
• Do not assume that cancellation before final payment makes a deposit refundable; the specific fare rules determine this.
• Missing a payment deadline may lead to cancellation or penalties under the supplier's terms.
• No-shows, late arrival, denied boarding, or failure to meet travel requirements may result in loss of some or all amounts paid, subject to supplier terms and applicable law.

4. How to request cancellation or a refund

Contact the party identified in your booking confirmation or use the cancellation process provided for your reservation. If your booking was completed directly with an independent supplier, it may need to handle your request. Cruisezz can provide reasonable assistance with bookings arranged through our services, where applicable.

For assistance from Cruisezz, email support@Menmint.com or call 1-800-963-4330. Include your booking reference, lead passenger name, sailing date, and the nature of your request. Do not send full payment card details, passwords, or unnecessary sensitive documents.

Where we facilitate a cancellation, we may need to contact the cruise line or booking provider to confirm the applicable penalties and available refund. A request is not confirmation that a reservation has been cancelled or that a refund has been approved; ask the responsible provider for written confirmation and retain it.

5. Refund approval, method, and timing

Approved refunds are processed according to the relevant supplier and payment arrangements. The party that collected payment may be responsible for returning it. Refunds may be returned to the original payment method, subject to the provider's rules and any legally required alternative arrangements.

Processing time depends on the cruise line, booking provider, payment processor, financial institution, and payment method. We do not promise a fixed refund deadline that is not confirmed for your reservation. A provider's approval and the date funds appear in your account may be different.

Where appropriate, contact the responsible provider for a status update. Currency conversion, exchange-rate changes, and bank charges may affect the amount credited, subject to the applicable terms and law. Cruisezz does not guarantee a refund where the fare rules do not permit one, except where required by law.

6. Non-refundable and separately governed charges

• Promotional fares, deposits, and cancellation or administrative charges may be non-refundable under the specific booking terms.
• Insurance premiums are governed by the insurer's policy, including any applicable cancellation or cooling-off rights; they are not automatically refunded with the cruise fare.
• Excursions, hotels, transfers, beverage packages, specialty dining, internet access, onboard purchases, and other additional services may have separate cancellation rules and providers.
• Taxes, port charges, and gratuities must be assessed under the supplier's rules and applicable law; do not assume they are always refundable or always non-refundable.
• Any separately disclosed Cruisezz service fee is governed by the terms presented for that fee and mandatory law. This policy does not establish a new fee or an automatic non-refundable charge.

7. Changes requested by passengers

Name corrections, sailing-date changes, cabin changes, occupancy changes, and other amendments may require supplier approval and may involve availability restrictions, fare differences, or administrative charges. Some fares cannot be changed.

Submit requests as early as possible. A change is effective only when accepted and confirmed by the relevant provider. Changing to another sailing may be treated as cancellation and rebooking under the original fare rules; ask for the revised costs and conditions before accepting.

8. Cruise line cancellations and itinerary changes

Cruise lines may change or cancel sailings, ships, ports, schedules, or onboard services because of weather, safety, port restrictions, mechanical problems, operational requirements, or other circumstances. Available remedies depend on the supplier's terms and applicable passenger rights.

Depending on the circumstances, options may include an alternative itinerary, rescheduling, a future cruise credit, or a refund. These options are not guaranteed for every change. A port substitution or timing adjustment does not automatically establish entitlement to a full refund.

Cruisezz will provide reasonable assistance with communications or requests for bookings made through our services, where applicable. Independently purchased flights, hotels, or other arrangements remain subject to their own provider's terms. Events beyond reasonable control do not automatically remove rights required by law.

9. Future cruise credits and alternative offers

A future cruise credit is not necessarily a cash refund. Before accepting a credit or replacement sailing, review its expiry, eligible sailings, passenger restrictions, transferability, and any additional payment required. Acceptance may affect other available options under the provider's terms, subject to applicable law.

Do not assume a credit covers independently booked travel or all taxes and additional services. The issuing provider must confirm its value and conditions.

10. Travel insurance and claims

Travel insurance may cover certain cancellations, interruptions, medical expenses, or other insured events, but coverage depends on the policy, exclusions, eligibility, evidence requirements, and claim deadlines. Unless expressly stated otherwise, insurance is not included in the cruise price.

A cancellation request to a cruise provider is separate from an insurance claim. Contact the insurer for claim instructions and retain confirmations and supporting records. Cruisezz does not guarantee reimbursement or make claims decisions for an independent insurer.

11. Questions, disputes, and consumer rights

If you believe a cancellation charge or refund is incorrect, contact the provider responsible for the booking and supply the confirmation and relevant correspondence. You can also contact Cruisezz for assistance relating to our services. We may need to verify your identity or authority to discuss a passenger's reservation.

Nothing in this policy excludes mandatory rights or remedies under applicable consumer law. A policy update does not by itself change the valid booking-specific conditions already agreed for a reservation. We will publish any revisions here with an updated date and provide additional notice where legally required.

Contact Menmint LLC at support@Menmint.com or 1-800-963-4330. Our registered address is 127 N HIGGINS AVE STE 307D, MISSOULA, MT 59802-4466, USA. Website: https://cruisezz.com.