Privacy Policy

1. Introduction

Welcome to Cruisezz (“Cruisezz,” “we,” “our,” or “us”). We value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Cruisezz collects, uses, stores, protects, and shares information when you visit our website, search for cruises, explore travel offers, contact our support team, or use any booking-related services we provide.

By accessing or using Cruisezz, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately.

This Policy applies to our website and related online services. It does not govern the independent privacy practices of third-party websites or cruise providers that you may access through our platform.

Cruisezz is operated by Menmint LLC. In this Policy, “personal information” means information that identifies you, relates to you, or can reasonably be linked to you or your household, as defined by applicable law. Some information is necessary to respond to a request or arrange travel; other information is optional. If required details are not provided, we may be unable to complete the particular service you requested.

2. Information We Collect

We may collect the following categories of information, depending on how you use Cruisezz.

A. Personal Information

When you contact us, create an account, request assistance, or make a reservation, we may collect:

• Full name and contact information, including email address and telephone number.
• Account credentials and profile information, where accounts are available.
• Passenger details required to arrange a cruise, such as date of birth, nationality, and other information requested by the cruise operator.
• Booking references, itinerary preferences, travel dates, departure ports, destinations, and cabin preferences.
• Information you provide in customer support requests, feedback, or correspondence.

Please provide only the personal information necessary for your requested service.

If you provide information about other passengers, please ensure that you are authorized to do so and that they are aware of this Policy. Travel requests may occasionally involve sensitive information, such as accessibility needs or dietary requirements that reveal health or religious information. Please do not submit passport copies, medical records, or other sensitive documents through a general inquiry or chat unless specifically requested through an appropriate channel.

B. Payment and Transaction Information

If you make a purchase or reservation through Cruisezz, relevant payment and transaction details may be processed by us or our authorized payment providers.

Depending on the payment method and booking process, this may include transaction references, payment status, billing details, and limited payment-related information.

Full payment card details may be collected and processed directly by a payment provider rather than stored by Cruisezz. The actual handling of payment information depends on the payment system used for your transaction.

C. Technical and Usage Information

When you browse our website, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address and approximate location derived from it.
• Browser type, device type, operating system, and language settings.
• Pages visited, cruise searches, filters selected, and links clicked.
• Visit dates, session duration, referral sources, and general website interaction data.
• Error reports, performance information, and security-related logs.

We use this information to operate, maintain, secure, and improve our services.

D. Information from Third Parties

Where permitted by law, we may receive information from cruise operators, reservation systems, payment processors, analytics providers, advertising partners, and other service providers involved in delivering our services.

We may also receive booking updates or transaction confirmations from a third-party provider when you use its services through Cruisezz.

Information received from a third party may be combined with details you have provided to help identify your booking, answer a question, or resolve a transaction issue. The information available to us will depend on your interaction with that provider and the permissions or legal grounds applicable to the disclosure.

3. How We Collect Information

We collect information through several methods:

• Directly from you: When you fill out forms, submit inquiries, provide passenger details, or contact customer support.
• Automatically: Through website logs, cookies, pixels, and similar technologies, where applicable.
• Through service providers: When information is required to process a search, reservation, payment, or support request.
• Through third-party integrations: When you interact with external booking services or authorized integrations.

The information collected depends on the features you use and the permissions or choices you make.

4. How We Use Your Information

Cruisezz may use your information for the following purposes:

1. Cruise searches and travel services: To provide search results, compare available cruise options, and help you explore itineraries and offers.
2. Reservations and transactions: To facilitate bookings, process transactions, communicate booking details, and coordinate with relevant cruise providers.
3. Customer support: To answer questions, investigate problems, and respond to requests or complaints.
4. Service improvement: To understand how visitors use our website and improve its content, functionality, speed, and usability.
5. Communications: To send service-related messages, reservation updates, important notices, and responses to your inquiries.
6. Marketing: To send promotional offers, newsletters, or travel recommendations where permitted by law and, when required, with your consent.
7. Security and fraud prevention: To detect suspicious activity, protect accounts, investigate misuse, and maintain website integrity.
8. Legal compliance: To comply with applicable laws, regulations, lawful requests, and relevant contractual obligations.

We will not use your information for purposes incompatible with those described in this Policy unless permitted by law or you have provided the necessary consent.

When you use our AI travel planner or cruise-matching features, the preferences, questions, and travel details you submit may be processed to generate recommendations and responses. Where an AI service provider is involved, relevant request content may be sent to that provider for processing. Avoid including passwords, payment card details, identity documents, or unnecessary sensitive information in these conversations. AI suggestions are informational and do not replace confirmation of availability, pricing, or booking terms by the relevant travel provider.

5. Cookies and Similar Technologies

Cruisezz may use cookies and similar technologies to support website functionality and understand visitor activity.

These technologies may help us:

• Remember your preferences and selected search criteria.
• Maintain website sessions and improve navigation.
• Measure website traffic and performance.
• Understand which pages and travel offers are useful to visitors.
• Evaluate marketing campaigns and advertising performance, where applicable.
• Identify errors and help protect our website against misuse.

Some cookies may be essential to the operation of the website, while others may be used for analytics or advertising.

You can manage cookies through your browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect some website features.

Where legally required, we will obtain consent before using non-essential cookies or similar technologies.

Cookies are small files stored by your browser. Similar browser storage can also retain preferences, recently viewed cruises, or search results on your device. Removing website data may clear these saved items. Browser controls usually allow you to block new cookies, delete existing cookies, or restrict storage, although the available options vary. For further information, please review our Cookie Policy.

6. How We Share Your Information

Cruisezz does not need to share every category of information with every third party. We disclose information only as appropriate for the relevant purpose, subject to applicable law and our arrangements with service providers.

A. Cruise Lines and Booking Providers

When you request or complete a reservation, relevant information may be shared with cruise lines, booking platforms, reservation systems, travel suppliers, or authorized intermediaries to retrieve availability, arrange your booking, or provide related services.

These providers may process your information under their own privacy policies and contractual or legal obligations.

B. Payment Service Providers

We may share necessary transaction and billing information with payment processors, financial institutions, and fraud-prevention services to facilitate payments and verify transactions.

C. Technology and Business Service Providers

We may use hosting providers, website maintenance services, analytics tools, communication platforms, customer support systems, and security vendors to operate our business.

These providers may access personal information only to the extent necessary for their assigned services, subject to applicable agreements and legal requirements.

D. Marketing and Analytics Partners

Where applicable and legally permitted, we may share limited information with analytics or advertising partners to measure campaigns, understand website performance, or provide relevant travel promotions.

Where consent or an opt-out mechanism is required by law, we will provide the applicable choice.

E. Legal and Safety Requirements

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful legal processes, enforce our agreements, investigate fraud, or protect the rights, safety, and security of Cruisezz, our customers, or others.

F. Business Transfers

If Cruisezz undergoes a merger, acquisition, restructuring, financing, or sale of relevant business assets, personal information may be transferred as part of that transaction, subject to applicable privacy protections.

G. With Your Permission

We may share your information for additional purposes when you request or authorize us to do so.

7. Third-Party Websites and Cruise Providers

Cruisezz may display links to external websites or connect you with third-party cruise operators, travel suppliers, and booking services.

These third parties may have their own privacy policies, security practices, payment procedures, and terms of service. Once you access an external service or provide information directly to a third party, its handling of your information is governed by its applicable policies and legal obligations.

Cruisezz does not control the independent privacy practices of third-party websites. We encourage you to review their privacy notices before submitting personal or payment information.

The availability of a third-party link does not necessarily mean that Cruisezz operates, owns, or endorses that service.

8. Marketing Communications and Your Choices

We may send you promotional emails or other marketing communications where permitted by law.

You can opt out of promotional emails by using the unsubscribe link included in the message or by contacting us through our designated privacy contact.

Opting out of marketing communications will not prevent us from sending essential service messages, such as booking confirmations, transaction notices, security alerts, or responses to requests you have made.

You may also be able to manage certain advertising preferences through your browser, device, or applicable advertising preference tools.

You may withdraw marketing consent without withdrawing a travel inquiry or canceling a reservation. Please allow a reasonable period for your preference to be processed. If you receive marketing from a cruise line or another independent provider, you will need to manage that subscription with the provider directly. We may retain limited information about your opt-out so that we can respect your choice.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining transaction records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

Some information may remain in secure backup systems for a limited period before being removed through our normal backup processes.

In determining retention, we consider whether you have an active account or booking, whether information is needed to address a complaint, the sensitivity of the information, and any applicable tax, accounting, consumer-protection, or other legal obligations. A deletion request does not necessarily require immediate removal of records that must lawfully be retained. Where retention is required, the information should be used only for the relevant remaining purpose.

10. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.

Depending on the systems involved, these measures may include access restrictions, security monitoring, encryption in transit, and controls imposed on service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us.

You should also protect your account credentials, use secure devices, and avoid sending sensitive information through unsecured communication channels.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law, including notification where required.

11. International Data Transfers

Cruisezz may work with cruise operators, technology providers, payment processors, and other service providers located in different countries.

As a result, your information may be transferred to or processed in a country other than the country in which you reside. Privacy and data protection laws may differ between jurisdictions.

Where applicable, we will take appropriate steps to ensure that international transfers comply with relevant legal requirements and that suitable safeguards are implemented.

Where transfer safeguards are legally required, these may include approved contractual clauses or another recognized transfer mechanism, depending on the destination and circumstances. You can contact us to request information about safeguards relevant to your personal information; we may limit disclosure of details that are confidential or security-sensitive.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a copy of your information in a portable format, where applicable.
• Withdraw consent when processing is based on consent.
• Object to or request restrictions on certain types of processing.
• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain some information to complete a booking, satisfy legal obligations, prevent fraud, or resolve disputes.

To submit a privacy request, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing your request.

We will handle requests within the time limits required by applicable law.

When making a request, describe the right you wish to exercise and provide enough information to help us locate the relevant account, inquiry, or booking. We may request proportionate additional information to verify your identity, but please do not send identity documents unless we ask for them. Where permitted by law, an authorized representative may submit a request on your behalf, subject to verification of their authority. We will explain any refusal or limitation where required by law and will not discriminate against you for exercising an applicable privacy right.

Additional Rights for U.S. Residents

Residents of certain U.S. states may have additional rights concerning the collection, use, disclosure, sale, or sharing of personal information under applicable state privacy laws.

Depending on the relevant law, these rights may include access, correction, deletion, data portability, and opting out of certain targeted advertising or data-sharing activities.

Where applicable, eligible individuals may also have the right to appeal a decision concerning a privacy request.

You may exercise these rights by contacting Cruisezz using the details below. We will assess each request under the laws applicable to the individual and the processing activity.

Additional Rights for EEA and UK Residents

If the General Data Protection Regulation (GDPR), UK GDPR, or related data protection laws apply to you, you may have additional rights, including the right to access, correct, erase, restrict, or transfer personal data and to object to certain processing.

Where applicable, you may also withdraw consent or lodge a complaint with a competent supervisory authority.

Depending on the circumstances, our lawful basis for processing may include performing a contract, complying with a legal obligation, obtaining consent, or pursuing legitimate interests that do not override your rights.

Where these laws apply, contractual processing may cover responding to travel requests and facilitating reservations; legal obligations may cover mandatory recordkeeping; legitimate interests may cover proportionate security, fraud prevention, and service improvement; and consent may apply to certain marketing or non-essential tracking activities. Withdrawing consent does not affect processing that was lawful before withdrawal and does not prevent processing based on a different valid legal ground.

13. Children's Privacy

Cruisezz is intended for individuals who are legally able to use the relevant services or who access them with appropriate involvement from a parent or legal guardian, as required by law.

We do not knowingly collect personal information online directly from children under 13 without the legally required authorization. If we become aware that we have collected such information in circumstances where it should not have been collected, we will take appropriate steps to delete it.

Certain cruise reservations may require information about minors traveling with adults. Such information should be supplied by an authorized parent, guardian, or other person legally entitled to provide it for the booking.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter.

14. Do Not Track and Browser Preferences

Some browsers offer a “Do Not Track” setting or similar privacy signals. The effect and legal recognition of these signals vary by browser and jurisdiction.

Where applicable law requires us to recognize a supported privacy signal, we will process it in accordance with the relevant requirements.

You can also manage cookies, advertising preferences, and other available privacy controls through your browser or device settings.

A supported signal, such as Global Privacy Control where recognized by applicable law, may communicate an opt-out preference for a particular browser or device. It does not automatically unsubscribe you from email marketing or delete an account. Because signals and browser settings may differ across devices, you may need to review preferences on each device you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or legal obligations.

When we make changes, we will publish the updated version on this page and revise the “Last Updated” date.

If a change requires additional notice or consent under applicable law, we will take the appropriate steps.

We encourage you to review this Policy periodically to understand how your information is handled.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance regarding your personal information, please contact Cruisezz through the following details:

• Company/Legal Entity: Menmint LLC
• Website: https://cruisezz.com
• Privacy Email: support@Menmint.com
• Customer Support: support@Menmint.com
• Business Address: 127 N HIGGINS AVE STE 307D, MISSOULA, MT 59802-4466

Please include “Privacy Request” in the subject line of your email to help us direct your inquiry appropriately.

Thank you for choosing Cruisezz. We appreciate your trust and are committed to handling your information responsibly.

Questions about this policy?

Menmint LLC — 127 N HIGGINS AVE STE 307D, MISSOULA, MT 59802-4466, USA

Email support@Menmint.com or call 1-800-963-4330.

See also our Terms & Conditions, Privacy Policy, Cookie Policy and Refund Policy.